How long will it take to manufacture my custom glass?
- After your order is received, our manufacturing process usually takes 3 to 5 working days. Once your order is fulfilled, we will ship it immediately and send you a confirmation email with tracking information.
Do you provide installation service for glass?
- Currently, we do not support on-site installation services. But, our products are easy to install. Along with the shipment box, a DIY installation manual is provided. That will guide you to install the product.
- If you are not sure, then there is always a local carpenter, a plumber, or even a handy neighbor. These folks will help you out.
What are your cancellation, return and refund policies for the custom glass?
- Please refer to the website cancellation, return and refund policy page.
Is there any warranty on the glass?
- With our Guaranteed Intact Delivery policy, we guarantee that your glass product ordered from our online store will arrive in one piece. Any defective product will be replaced with a new one without any additional charges.
- We do not, however, offer a warranty on our stock or custom online purchases.
What is your cutting tolerance?
- The industry-wide accepted tolerance and our cutting tolerance is +/- 1/8".
