FAQs

What is your Return Policy?

Custom-Made Products

All custom-made products are final sale and cannot be returned. This is due to the customized nature of glass and mirror products. However, you may file a refund claim or request a replacement if the custom-made product arrives damaged. Please read the following terms thoroughly for your refund / free replacement claim.

1. Damaged orders must be documented and reported within 3 days of the delivery. Any damaged custom order reported after 3 days beyond the delivery date, it cannot be refunded or replaced. Special cases are always considered.
2. Damaged custom items must be in the original packaging.
3. Your custom order cannot be canceled after 24 hours of the order received.
4. If your custom order arrived in good condition, then your product cannot be returned.
5. We may request photos of the damaged custom product, that has to be sent to us before we can issue a refund or exchange.

In-Stock Products

All of MirrorStreet's in-stock glass and mirror products have a 7 days return policy on purchases -- where we will refund your order total. Products must be returned to us under these conditions:

1. Returned items must be in the original packaging and in a new, resalable condition.
2. Items should be free from scratches and defects.
3. Merchandise has not been installed.
4. There is no external writing or foreign labels on the merchandise packaging.

What To Do If You Get the Wrong Product

• In the event you believe you have received the wrong product, please contact us at sales@mirrorstreet.com or live chat with us.

Refund Information

• Refunds will be issued in the same method of payment as the original payment; i.e. if a purchase was made with a credit card, a refund will be issued to the original account.
• For Cash on Delivery orders, you have to provide a correct bank account number in which refund has to be done.